Returns policy | Travel Display Frame

RETURNS POLICY

HOW LONG IS YOUR RETURNS PERIOD?

Any unwanted product must be returned within 30 days from when your Travel Display Frames order is delivered

WHAT ITEMS CAN I RETURN?

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these within 30 days. ( any custom made frames with names on can't be returned )

WHEN WILL I GET MY REFUND?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.

GOOD TO KNOWS...

We only offer refunds onto the original payment method used to make the order.
For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.
Refunds will be actioned as soon as possible from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

RECEIVED A FAULTY ITEM?

All our Travel Display Frames and other products are checked thoroughly before sending out to customers . but if you do find any defects with our products then please contact us straight away . if your Travel Frame or any other item from our site was damaged in transit please contact us to straight away to get this resolved .

I THINK MY ORDER IS WRONG AS IT ONLY CONTAIN SOME OF MY ITEMS?

We’re sorry if there’s an item missing from your order. Before contacting our Customer Support team, we recommend checking the following;

Check your shipping confirmation email titled "Your order is on the way" to see if your order is being shipped in separate parcels. This can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. If this does happen, you may receive another email titled “Some items in your order are on the way” containing further information, and the remainder of the items in your order will arrive shortly afterwards.
The item(s) missing may have been out of stock - it’s worth checking your emails (including your junk/spam) to see if we've sent you an email about this.

MY ORDER HAS ARRIVED BUT IT'S WRONG/DAMAGED

In the unlikely event you're missing an item, your order is damaged, or you've receive a wrong item/order, please contact us with the following information and our Customer Support team will get it sorted;

Your order number
The name of the item you didn't receive
A photo and the name of the item you have received (if the wrong item)

FYI; All claims for orders arriving with missing/wrong items must be made within 7 days of the delivery date.

HOW DO I TRACK MY ORDER?

You'll receive an email once your order has shipped titled "Your Order is on the way", containing your tracking link if you had selected the right postage . as some may not have a tracking service . Alternatively, you can log into your travel display frames Account and track your order!

ALREADY HAVE A TRAVEL DISPLAY FRAMES ACCOUNT?

Log into your Account
Check the fulfilment status for your order.
If the order has been fulfilled, select the order
Click on the tracking link to be directed to your tracking

Alternatively, you can use the link provided in your shipping confirmation email.

WHAT IF MY TRACKING HASN'T UPDATED?

No stress! Tracking numbers typically update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.

In the first instance, check your tracking to understand if your order has been held up by the courier due to issues such as an incorrect address or Customs Fees.

If you've realised that you've entered an incorrect or incomplete address then do let us know instantly .

If your tracking hasn't updated in a few days, don't panic, your order should still be on the way to you. However, if your tracking hasn't updated in 6+ working days please get in touch with our Customer Support team who will be able to assist you.

For orders placed to Puerto Rico, Hawaii, US Virgin Islands and Guam, please allow 14+ days for your tracking to update before contacting our team to investigate your order.

CAN I MAKE A CHANGE TO MY ORDER?

Unfortunately, we’re unable to make any changes to your order once you've hit 'Place Order' at checkout, this includes:

Changing the item or size
Delivery/billing address
Adding/removing items to your order
Shipping method

However, there is a 15-minute window where you can cancel your order by locating the order either in your confirmation email, or in your account section, and hitting the 'Cancel Order' button.

Once this time has passed the order can't be cancelled, however you can return/exchange the items once delivered.

I THINK MY ADDRESS IS WRONG ON MY ORDER?

Input the incorrect address at checkout... Sadly, we can't change an address with the courier once the order is placed, however it may be possible to update your delivery preferences with the courier by contacting them directly.

If for any reason your order can't be delivered, the courier will return it to us and you’ll receive an automatic refund once the parcel has reached our warehouse. You can keep an eye on your tracking information for any updates.

If your order hasn't shipped yet, please wait until you receive your tracking email so you can provide the courier with the tracking number and they may be able to amend this for you.

If your order has shipped, please contact the courier directly ASAP as they may be able to help.

Important to know... If you input the incorrect address at checkout, we can not be held accountable if the order goes missing, meaning we're not liable to refund/replace this order.

CUSTOMS & IMPORT FEES

DO I NEED TO PAY CUSTOMS FEES?

you may face customs charges issued by your local customs authority. Please see below for further information.

WHAT IS CUSTOMS DUTY?

Goods - such as the travel display frames products you buy - can't simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called 'Customs Duty' that is charged by the local customs authority where the goods are being imported into.

If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on on your countries specific regulations.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

AND IF I DON'T PAY THE CUSTOMS DUTY?

If you decide to refuse the customs fee, we must confirm with the courier that your parcel will be returned back to travel display frames before processing a refund for your order and in some instances a shipping and handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order.